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Opd-checkin-appointment

At ESIC Hospital Manesar, we strive to make the OPD check-in and appointment process as efficient and convenient as possible for our patients. Here’s a step-by-step guide to help you navigate the process:

1. Scheduling an Appointment:

Online Appointment System:

• You can book your appointment through ESIC's AAA+ mobile app.
• Select the OPD department you wish to visit.
• Choose a preferred date and time slot.
• Enter your personal details and any relevant medical information.
• Confirm the appointment and receive an electronic confirmation via email or SMS.

In-Person Booking:

• Visit the hospital’s OPD registration desk at ground floor.
• Produce your ePehchan Card and other Photo ID card. Book an appointment for the day for consultation with doctor of a speciality.

2. Check-in Process:

Before Arrival:

Ensure you have all necessary documents, such as identification proof, ESIC card and any previous medical records or referral letters.

Arrival at the Hospital:

OPD Reception Desk: Upon arrival, proceed to the OPD reception desk. Take a queue token if you have not taken a prior appointment.

Registration: Present your appointment confirmation received through SMS or the queue token, ESIC card, and identification to the staff.
Verification: The staff will verify your details, update your records if necessary, and register your visit.
You shall be provided with a sequence number in the particular speciality. You shall have to wait for your turn.

3. During Your Visit:

Waiting Area:

• Wait in the designated area for your token or number to be called.
• Keep your appointment slip/token handy.

Consultation:

• When your number is called, proceed to the respective department.
• Consult with the doctor or specialist as per your appointment.
• If required, the doctor may request additional tests or refer you to other departments.

4.  After the Consultation:

Follow-Up Appointments:

If needed, schedule follow-up appointments at the reception desk or through our online system.

Prescriptions and Tests:

• Collect any prescribed medications from the hospital pharmacy at gourd floor.
• If additional tests are required, visit the respective department (Radiology or Laboratory, etc.) as directed.

Referral:

If referred to a government hospital or an empanelled center, follow the instructions for referral and cashless treatment or otherwie as per ESIC guidelines.

5. Additional Information:

Appointment Rescheduling/Cancellation:

If you need to reschedule or cancel your appointment, contact the hospital’s OPD helpdesk or use our AAA+ mobile App as early as possible.

Feedback:

We value your feedback to continually improve our services. Please share your experience with our staff or through our feedback forms available at the hospital. We are committed to providing a seamless and supportive experience for all our patients. If you have any questions or need assistance, our staff is always here to help

Last updated / Reviewed : 2024-12-19