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Pharmacy-drug-issuance

The pharmacy drug issuance process at ESIC Hospital is designed to ensure that patients receive the correct medications efficiently and safely. Here’s a detailed guide to how the process works:

1. Prescription and Drug Orders

Location: OPD / Inpatient Wards
Process:

Prescription: Medications are typically prescribed by a doctor as part of your treatment plan. The prescription will detail the required drugs, dosages, and administration instructions.

Drug Orders: For inpatients, drug orders are generated by the healthcare team and sent to the pharmacy directly.

2. Prescription Submission

Location: Hospital Pharmacy or Ward Pharmacy
Process:

Submission: Submit your prescription at the hospital pharmacy or through the ward pharmacy for inpatients.
Verification: The pharmacy staff will verify the prescription or drug order for accuracy, checking for potential drug interactions and ensuring that the medication is appropriate for your condition.

3. Medication Dispensing

Location: Hospital Pharmacy
Process:

Preparation: Pharmacy staff will prepare the medication as per the prescription. This includes measuring, labeling, and packaging the drugs.
Review: Each medication is reviewed to ensure it matches the prescription. This includes checking the dosage, frequency, and patient information.

4. Drug Issuance

Location: Hospital Pharmacy Counter
Process:

Collection: If you are an outpatient, you will receive your medications from the pharmacy counter. Inpatients will have their medications delivered to their respective wards.

Instructions: The pharmacy staff will provide instructions on how to take the medication, including dosage, timing, and any special considerations (e.g., with food, at bedtime).

Counselling: For certain medications, especially new or complex ones, the pharmacist may offer additional counselling to ensure you understand how to use them properly.

5. Billing and Payment

Location: Pharmacy Counter
Process:

Fee Payment: Pay for your medications at the pharmacy counter if required. Payment options include cash, credit/debit cards, or through insurance if applicable.

Receipt: You will receive a receipt for your payment, which may be necessary for insurance claims or personal records.

6. Follow-Up and Refills

Location: Pharmacy or Patient Ward
Process:

Refills: If you need a refill of a prescription, visit the pharmacy with your prescription or refilling instructions. For long-term medications, your healthcare provider will indicate when refills are
necessary.

Follow-Up: If you experience any side effects or have concerns about your medication, contact the pharmacy or your healthcare provider for guidance.

7. Medication Returns and Disposal

Location: Pharmacy or Designated Disposal Area
Process:

Returns: In cases where incorrect medications are dispensed or you have unused medications, return them to the pharmacy for proper handling.
Disposal: Follow hospital guidelines for the disposal of unused or expired medications. The pharmacy can provide information on safe disposal methods.

Additional Services:
Patient Assistance: Patient assistance services are available for patients needing additional help, such as language support or assistance with medication management.
Medication Counseling: The pharmacy offers counseling on medication management, including understanding side effects, drug interactions, and safe usage.

This well-structured process ensures that you receive the right medications with clear instructions, supporting your overall treatment and recovery.

Last updated / Reviewed : 2024-12-19